Service

Decreasing clinical laboratory instrumentation downtime with our nationwide and highly experienced field service team

Our service group offer a wide range of cost-effective service programs to assure that you continue to experience quality performance of your analyzers with a national team of technical specialists. Our national service staff includes both Senior Field Service Engineers and Refurbishment Specialists from some of the top manufacturers in the industry. Our experience and knowledge enable us to maintain your equipment to the level of care that you have been accustomed to while helping to control your costs. We specialize in both chemistry and hematology analyzers, including Beckman Coulter (Olympus), Cellavision, Immunocap, Euroimmun, and MindRay.  We are also an Authorized Service Provider for Toshiba UPS systems.

We provide both cost effective and competitive Contract Service Programs that can provide you with expert technical services and Preventive Maintenance Programs that meet your specific needs in order to keep your laboratory operating efficiently. Additionally we offer Consulting & Operator Training services. When you choose MedTest Dx to be your service provider, you are automatically enrolled in our Asset Management Program.

Contract Services

Is your analyzer’s manufacturer warranty contract up for renewal? Reach out to MedTest Dx to see what service plans we offer that will best support your needs.

Preventative Maintenance

We offers flat rate, PM services per the manufacturer’s recommended routine procedures. All labor, travel and PM kits are included (does not include consumable items or additional parts). Under PM only agreements, additional emergency services for labor and travel will be charged at then discounted rates or as stated on the Quote or Service Contract.

Asset Management

We provide Asset Management solutions to meet the specific needs of all our customers.  We track, manage, and schedule all of the equipment we service on an individual, site by site, basis.  This service ensures that any Preventive Maintenance and/or Parts replacement protocol, as stated by Manufacturer’s specifications, is performed on a timely basis.  Our Asset Management program is designed to decrease equipment downtime, improve equipment performance and ease our customers of the frustration and distractions associated with managing your equipment schedules.  Most importantly, we strive to extend the life of your analyzers while reducing your equipment maintenance budget.

Nationwide

Strategically located, nationwide field service team

Analyzers

Affordable, re-certified Beckman Coulter/Olympus AU analyzers

Affordable

Flexible service contracts for any budget

Support

Technical phone support from 8:30am-11:00pm Eastern Time

Software

Comprehensive software tracking system for all service reports

Experience

Vast experience servicing several brands of analyzers

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