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Services & Support: Technical Service


How Can We Help You?

We regard our customers as part of the MedTest family, and this attitude extends to our Technical Service Center. With a team of seasoned technicians, engineers, scientists, researchers, and development professionals on staff, we strive to ensure that your MedTest DX brand products are working to your satisfaction, and that any questions you may have are addressed in a timely manner.

Contact our experienced Technical Service Specialists for questions concerning installation, operation, configuration, troubleshooting, service, repairs, Return Merchandise Authorizations (RMA), instrument applications, or any other technical support inquiries you may have.

At MedTest, supporting our customers, and our MedTest DX products, is our top priority. We always aim to provide the best technical support services in the industry.

 

Technical Service Center

 

United States: 800.445.9853

Return Policy

MedTest fully stands behind its MedTest DX brand products. We guarantee that all unexpired products will perform according to their stated parameters. It is recommended all orders are inspected at the time of delivery. MedTest cannot be responsible for products that are held beyond the expiration date or are not stored according to instructions. In the rare case that one of our products is not performing to stated specifications, we will gladly replace the product at no charge. Any product received due to an error on the part of MedTest may be returned for immediate replacement or full credit.

If you would like to request an RMA number, please call 800.757.5313 in the United States or 1.734.487.8319 in Canada to speak to one of our technical support representatives.

Upon receipt of your RMA request, applicable instructions will be provided to make sure you understand the process, timelines and any responsibilities that may be required of you. An RMA number will be issued to you once management approval is received.


Find the Answers You Need

Are you searching the internet for an answer to a MedTest DX technical product or service question? Would you like to download a technical bulletin or request a RMA number? MedTest DX Online is here to help. Simply choose from one of the following categories to find the answers you need.

 

View Product Documentation and Bulletins

Call our Technical Service Team at 800.757.5313

 
 

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