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General Support

Welcome to our General Support and Frequently Asked Questions (FAQ) page. Here you'll find answers to questions that are currently being asked about MedTest DX and its products and services.

We're committed to keeping this site as up-to-date and relevant as possible. If you have a question that is not listed, type your question in the 'Ask a Question' box.
We will read these daily and respond to your inquiry as soon as possible. We will also use your questions to improve the content of this page by adding them to the
FAQ or amending existing FAQ as needed. Your contributions to our FAQ page are very much appreciated.


Frequently Asked Questions


Where can I get package inserts, regulatory certificates, manuals, MSDS, etc.?

You can find this information in our Documentation Library.


Who do I contact for technical support?

Contact our Technical Support Team.


If I have questions or comments about the website, who should I contact?

We'd love to get your feedback. Please contact us through our General Support Email.


Do you offer an interlaboratory online quality control program?

Yes. LabCheck QC™ is an offered to all MedTest customers through Pointe Scientific. To learn more about the benefits of this free service, Click Here.


Who do I contact about my order?

Contact our Customer Service Team.


Does MedTest DX offer samples?

Yes we do. MedTest DX is pleased to offer a limited amount of samples to qualified individuals or institutions. To learn more please contact our Customer Service Team.


How can I get a Certificate of Analysis?

Please contact our Customer Support Team to receive the Certificate of Analysis you need.


Do you ship internationally?

Yes, MedTest DX ships worldwide!


Where do I find instrument applications?

Please contact our Technical Support Team to find out which instrument applications are available.


Didn't find the answer you were looking for?
Send your question to our General Support Email