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Customer Support


At our customer care center, customer support specialists are ready to answer your questions and address any issues you have promptly and professionally. No customer issue is ever too big or too small.


 
 

Documentation

You can find this information in our Documentation Library.

 

Ordering Information

To find the necessary information you will need to order any one of our products, please go to the Product Page and select the "Ordering Information" tab. For immediate assistance, you may contact our Customer Support Team  

 

Return Policy

MedTest fully stands behind its MedTest DX products. We guarantee that all unexpired products will perform according to their stated parameters. It is recommended all orders are inspected at the time of delivery. MedTest cannot be responsible for MedTest DX products that are held beyond the expiration date or are not stored according to instructions.In the rare case that one of our products is not performing to stated specifications, we will gladly replace the product at no charge. Any product received due to an error on the part of MedTest may be returned for immediate replacement or full credit.

If you would like to request an RMA number, please call 800.757.5313 in the United States or 1.734.487.8319 in Canada to speak to one of our technical support representatives.

Upon receipt of your RMA request, applicable instructions will be provided to make sure you understand the process, timelines and any responsibilities that may be required of you. An RMA number will be issued to you once management approval is received.


 
 

Shipping Policy

Orders are usually shipped the same day they are received, FOB (Freight On Board), Canton, Michigan, USA. A variety of shippers are used to provide the quickest and most economical mode of transport. Any shipments outside the UPS Ground two-day service area may be shipped by two-day air service at the discretion of the MedTest Shipping Department. Special overnight shipping is also available. Please indicate your preferred shipping method on your order.

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Assays

Calibrators/Standards

Quality Controls